Privacy Policy

1. Information We Collect

When you use Adel Beach Resort's website and booking system, we may collect the following information:

• Account Information: Name, username, phone number, and email address when you register.
• Booking Data: Room preferences, check-in/out dates, number of guests, and special requests.
• Payment Information: GCash reference numbers and proof of payment images.
• Device Information: Browser type, screen resolution, and a device fingerprint for security purposes (staff accounts only).
• Usage Data: Pages visited, timestamps, and anonymous visitor IDs for analytics.

2. How We Use Your Information

• To process and manage your bookings.
• To verify payments and send booking confirmations.
• To communicate with you about your reservations via email or in-app notifications.
• To improve our website and services through analytics.
• To ensure security and prevent unauthorized access to staff accounts.

3. Data Storage & Security

Your data is stored securely on our servers. Uploaded images (avatars, payment proofs, room photos) are stored via Cloudinary, a third-party cloud storage service. Passwords are encrypted and never stored in plain text. We use JWT (JSON Web Tokens) for secure authentication.

4. Cookies & Local Storage

We use browser local storage to maintain your login session and save booking drafts for your convenience. We do not use tracking cookies from third-party advertisers.

5. Third-Party Services

We use the following third-party services:

• Cloudinary: For image storage and optimization.
• GCash: For payment processing (manual verification).
• Gmail SMTP: For sending transactional emails.

6. Data Retention

We retain your account information and booking history for as long as your account is active. You may request account deactivation at any time through your account settings. Login activity logs are retained for security purposes.

7. Your Rights

You have the right to:

• Access your personal data through your account profile.
• Update or correct your personal information.
• Request deactivation of your account.
• Contact us to request deletion of your data.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. Bookings must be made by adults.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

For privacy-related concerns, please contact us at arnelarcos@adel-resort.ph or call 09685361395.